Solitaire Privacy Policy

About this policy

Respect The Frog Games LLC ("Respect The Frog Games," "we," "us," or "our") provides Solitaire. This policy covers the Android game and information you send us for game support. Our company website has its own privacy policy.

For privacy questions or requests, email support@rtfgames.com.

Some internal-testing builds provide voluntary diagnostic advertising sessions instead of regular gameplay ads. In those builds, adult testers can choose a test session after reviewing the in-game notice and confirming test-device registration. These sessions use the restricted-treatment requests described below. Withdrawing a test session blocks new game-initiated test requests; an SDK screen or ad already open may remain until closed. Withdrawal does not erase information already processed. Test sessions end when the app process restarts. Builds without diagnostic tools, including standard release candidates, use the ad-supported flow described below.

Information stored on your device

Solitaire does not require a game account. Your current deal, undo history, statistics, daily challenge results, and preferences are stored in the app's storage on your device. The standard release does not ask for or save an age, birth year, or date of birth. Older test builds may have saved a coarse age range locally; the app reads that existing record only to preserve a known under-13 advertising restriction. These local settings are separate from your store account and a Remove Ads purchase.

Daily challenges are generated on your device using the calendar date. They do not require a daily download. We do not operate a cloud-save or leaderboard service for Solitaire.

Starting with version 11.01, the game stores the versions and digital fingerprints of the Terms of Service and Privacy Policy you reviewed, along with the time you accepted the Terms and acknowledged the policy. The game keeps this record on your device and displays both documents offline. This step does not grant tracking consent or waive your privacy rights.

Version 11.01 also stores update-check times, your rating-reminder preference, and the dates and app version of review requests locally to limit how often the game checks for updates and asks for a review. You can turn off rating reminders in Settings.

Your operating system's backup settings may include local app data. Android builds starting with version code 9 are configured to exclude the game's legacy local age-range settings and cached purchase-evidence files, including their temporary and backup copies, from new system backups and device transfers. Progress and preferences remain eligible for system backup. Backup availability and restoration depend on your operating system, device, and settings; earlier backups may contain data from older builds. This configuration does not delete existing backup copies or describe every file stored by a service provider.

Sharing a deal copies a deal code to your clipboard; you choose whether and where to send it. In builds with diagnostic tools, Copy advertising ID also places that identifier on your clipboard when you deliberately select it for test-device registration. Keep it private and share it only with the intended testing service.

Internet connections and purchases

The card game works offline. Connecting to Google Play, checking or restoring purchases, advertising, and opening external websites can use an internet connection.

Starting with version 11.01, the game starts its advertising, store connection, update checks and rating requests after you complete the local Terms and Privacy screen. Your operating system or Google Play can make its own connections independently of the game.

Google Play handles optional updates and ratings. For update checks, Google Play processes device information, the installed app version and information about installed app components to determine availability and download size. When you choose to submit a rating or review, Google Play receives your rating and any text you enter and can publish it on the store. You can manage or delete your review through your Google Play account. The game does not receive your rating or review text. Respect The Frog Games does not operate an update or review server for these features.

Google Play handles Android payments. We do not receive your payment-card details from in-app checkout. The game uses Unity In-App Purchasing and store product, transaction, and receipt information to verify and restore Remove Ads. Purchase services may also process technical information needed to operate and support those services. See Unity's Game Player and App User Privacy Policy and Google's Privacy Policy.

Unity's purchase services may process pseudonymous identifiers, purchase history, device and app information, IP-derived approximate location, crash logs, diagnostics, and performance information for service operation and analytics. Purchase-service processing is separate from advertising and may occur when advertising is disabled or removed by purchase.

Signed purchase evidence is stored locally so a verified Remove Ads purchase can continue to suppress ads offline. Removing the app can remove that local evidence. Restore Purchases checks the current store account. A store purchase does not automatically transfer to another store.

Advertising and Remove Ads

The free game is supported by occasional advertising between games, with no banners or ads during active play. Players can make a one-time Remove Ads purchase through Google Play to remove advertising from Solitaire. See “Internet connections and purchases” above for purchase verification and restoration details. Google Play displays the purchase price before checkout. Builds with diagnostic advertising tools operate as described in “About this policy.”

Advertising uses Unity LevelPlay, ironSource Ads, and the included Ad Quality service. Their services may process advertising/device identifiers, IP address, device and app information, ad interactions, and technical diagnostics for advertising, measurement, service operation, and fraud prevention. An IP address can indicate approximate location. Unity describes its processing and choices in its Game Player and App User Privacy Policy.

The Remove Ads purchase removes advertising; it does not remove purchase-service processing or erase records already held by service providers.

Advertising data and your choices

The current advertising implementation requests restricted treatment for eligible players and does not offer an option to enable personalized advertising. Before initializing the advertising SDK, the game indicates that personalization consent has not been granted and requests an opt-out of sale or sharing. The game also applies these signals to its subsequent advertising requests. Providers handle these signals under their own policies. The signals do not remove advertising and do not mean that no personal information is processed.

Advertising-related disclosures can be considered a "sale," "sharing," or targeted advertising under some privacy laws. The game requests do-not-sell/share treatment for every eligible player. It does not offer a setting to opt into sale or sharing or personalized advertising. These requests do not erase information already held by a provider.

Menu > Support & privacy > Privacy & advertising shows the information and controls available in your build, including a link to this policy. The standard release has no age-selection screen or advertising opt-in step. In internal-test builds, Withdraw test consent ends the voluntary diagnostic session. This test control is not a production switch for removing ads. The game does not offer a general advertising-consent toggle for the planned restricted-advertising release.

For information already held by a provider, you can use the privacy choices linked in Unity's policy or contact Unity at DPO@unity3d.com. An ad may also provide a privacy icon or link. Android advertising-ID controls can affect future identification; resetting or deleting an advertising ID does not itself delete previously collected information or submit every privacy request.

Information you send for support

If you email us, we receive your email address and the information you choose to include, such as your message, screenshots, or device details. We use it to respond, investigate problems, and handle privacy requests. We use GoDaddy-hosted email to receive and store support correspondence.

Please do not send passwords, full payment-card details, or government identification by email. If we need additional information to investigate an issue or verify a privacy request, we will explain what is needed and how to provide it.

Retention and deletion

Local game data remains in the app's storage while you keep the app and its data. Uninstalling or clearing app storage removes the local copy, subject to operating-system backup and restore behavior. These actions do not cancel a store purchase or erase information held by stores or advertising providers.

We normally keep ordinary support correspondence for 12 months after the issue is resolved or, if no resolution is recorded, after our last substantive communication about it. We then delete it from our active support mailbox. We may retain relevant records longer for an ongoing issue or a legal obligation. Our email provider may retain backup copies under its own retention practices. You can ask us about retention or request deletion at support@rtfgames.com.

Stores and advertising providers have their own retention practices. Contact us if you need help identifying the relevant provider or request process.

Security

Local game files are stored in the app's device-storage area. Solitaire does not add a separate encryption layer to those files; your operating system and device security settings help protect them.

Access to the support mailbox is limited to the company's operator and protected by two-factor authentication.

Payments are handled through Google Play's purchase flow; the game does not request your payment-card details. Before granting Remove Ads, the Android game validates store-signed purchase evidence.

No method of storage or transmission can be guaranteed completely secure.

Privacy requests and Canadian users

Depending on applicable law, you may have rights to access or correct personal information, request deletion, withdraw consent, or opt out of certain disclosures. Email support@rtfgames.com to ask about information we handle or to make a request. We may need enough information to confirm that a request relates to you, while avoiding unnecessary identifying information.

We handle requests concerning information under our control and can help identify where to direct requests concerning information independently controlled by a provider. Our use of service providers does not remove our responsibility for information we are required to protect.

Service providers may process information outside your province or country, where privacy laws and government-access rules can differ. For Canadian privacy concerns, you can also contact the appropriate provincial privacy regulator or the Office of the Privacy Commissioner of Canada.

Children and teens

Solitaire is intended for players aged 13 and older and is not directed to children under 13. The standard release does not ask players to select an age range. It uses the same restricted-treatment advertising requests for its intended audience. If an older test build recorded that a player is under 13, the app preserves that restriction and blocks new game-initiated advertising requests for that record. Internal diagnostic advertising sessions are for adult testers only. The game does not create a game account or account-based personal profile.

Contact support@rtfgames.com if you believe a child has provided personal information to us so we can address the matter.

Browser tracking signals

The native game does not currently implement a response to browser Do Not Track or Global Privacy Control signals. Its restricted advertising implementation requests do-not-sell/share treatment for every eligible player as described above. Websites opened from the game have their own privacy practices and controls.

Changes to this policy

We will post changes here and update the effective date. If a future change requires additional notice or consent, we will provide the applicable notice and obtain required consent before starting the changed processing. The controls described here apply to the current implementation; the voluntary test-session withdrawal control does not create a production advertising-consent toggle.